Toll Operations Specialist

Cameron County Regional Mobility Authority
Job Description
Employment Opportunity
Position: Toll Operations Specialist         Date: September 20, 2017
Job Location: 3461 Carmen Avenue, Rancho Viejo, TX 78575
Job Status: Full Time
Salary: Hourly ‐ between $8.00 ‐ $10.00
Description of Duties: Under the direction of the Toll Operations Supervisor. Provide customer
service by utilizing appropriate tools and resources to assist customers in person, by telephone,
email and mail. Follow up with customers to resolve questions, concerns, claims or disputes. Listen,
respond, and advise appropriately in all customer interactions. Use common courtesy, empathize
and acknowledge customer concerns to create trust. Maintain accurate and timely notes on all
customer contacts and activities. Accurately complete daily reports. Accurately processes payments
for tolls and provide change for various U.S. bill denominations. Balance cash and prepare accurate
cash deposits on monies collected. Review and record transaction images accurately and on a timely
manner. All duties are done in accordance to established policies and procedures.
Specialist must have the ability to remain seated in front of a computer for long periods of time.
Must have the ability to express ideas and concepts clearly to customers. Must be able to process
confidential information, communicate effectively through email, telephone and in person. Must
be able to work under stressful or high pressure situations and a deadline oriented work
environment. Specialists can also be asked to perform other duties but not limited to the following;
administrative duties, answer telephone, take messages, filing, receive, sort and prepare mail, and
some responsibilities might require the use of a personal vehicle and lift objects up to 25 pounds.
Will travel on occasion. This position is subject to a three month probation period.
Requirements: The applicant must meet the following requirements when applying:
Minimum of 5 years’ experience in customer service or administrative work
Minimum of 3 years’ experience in cash handling
Some college education is preferred
Proficiency in Office Programs (Word, Excel, PowerPoint, Adobe)
Must be able to read, write, speak, and understand English clearly and precisely
Must have good people skills, enjoy working with the public, have good verbal
communication skills and must present a professional image
Ability to work with customers in a caring and respectful manner and with due
understanding of and consideration for their unique circumstances
Ability to multi‐task and use online resources
Strong problem solving and decision making skills
Must have good cooperative working relationships with other employees
Occasionally lifts, carries, or otherwise moves items weighing up to 25 pounds
Ability to communicate orally with management, coworkers, and customers is crucial
Some task require verbal communication and visual perception
Hearing and vision within normal ranges is essential for normal conversations, to receive
ordinary information and to interact with customers
Call center experience is preferred but not required
Must have data entry experience
Must type at least 40 wpm
Employment is contingent to a criminal background check
Must submit a resume
Benefits: The CCRMA offers excellent fringe benefits including: Health Insurance, Retirement
Plan, and paid holidays. Incentives available based on employee performance. CCRMA is an equal
opportunity employer and is in compliance with the Equal Employment Opportunity Commission.
Contact: HR Department
Ericka G. Treviño


Contact Information